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designing the future, today

I’m all about blending creativity with strategy to craft experiences that matter. Whether it’s solving complex challenges or designing with personality, I bring fresh ideas to the table that make a real difference. Let’s turn your challenges into opportunities with designs that are as unique as your brand.

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About

about.

ROBYNrochelle

designer • problem solver • story teller

My journey into design started with a love for problem-solving and creativity, and I’ve since developed a deep expertise in creating seamless, impactful experiences. Currently based in the Charlotte Metro area, I’m a versatile designer with a passion for crafting innovative, user-centered solutions across a range of industries, including B2B, B2C, retail, mortgage, and banking.


Whether it's simplifying complex processes or designing intuitive interfaces, I thrive on making products that not only look great but also work effectively. I bring a unique blend of strategic thinking, design expertise, and adaptability to every project, always with the goal of delivering experiences that delight users and drive business success.

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Work

work.

bringing ideas to life

with design

From B2B to B2C, retail to finance, I create user-centered experiences that blend strategy, creativity, and functionality. Explore my work to see how I turn challenges into intuitive, impactful solutions.

Please note: Full case study pages may require a password for access. PDF versions remain openly accessible.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
Inbox Evolution

Crafting a Smarter Email System 

Salesforce • Newrez

Building a scalable email framework from the ground up—find out how strategy and UX design shaped a cohesive system.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
A Care Experience in the Making

Redesigning How Care Teams Connect

Salesforce • Aetna-CVS

Shaping a unified view for better decisions—see how we reimagined the Customer360 experience.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
Content that Clicks

Making Content Clearer and More Useful

Ally Financial

Turning scattered provider content into a strategic, engaging destination for Ally Lending.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
A Grad School Glow Up

That Never Made It to Class

Wells Fargo

A fresh take on student loansdiscover the design that almost made it live.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
Turn Clicks into Conversions

The Lead Form Overhaul

Wells Fargo

Turning static forms into engaging experiences—see how design transformed the mortgage lead process.

Work-in-progress design setup with paper prototypes, open laptop, sketchbook, pens, and scissors scattered on a desk
Your Mortgage, Your Way

A Smarter Comparison Tool

Wells Fargo

Helping homebuyers make smarter decisions—explore how an interactive tool simplifies mortgage comparisons.

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"anyone who has never made a mistake has never tried anything new."

- Albert Einstein

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Design Approach

design approach.

design that adapts, collaborates

and innovates

Great design isn't a straight path--it evolves with the needs of customers and teams. I approach every project with flexibility, collaboration, and a deep understanding of the problem space to create meaningful, user-centered solutions.

COLLABORATION IS KEY

I partner with designers, content strategists, researchers, and developers to build thoughtful, end-to-end experiences.

TRUST FUELS GREAT DESIGN

Open, clear, and frequent communication builds trust with stakeholders, ensuring alignment and smoother execution.

SOLVING THE RIGHT PROBLEM

I work closely with teams to define (or refine) the problem before diving into solutions. Asking the right questions is just as important as finding the right answers.

FLEXIBLE AND ADAPTABLE

Every team works differently. I adjust my approach based on what works best—whether that’s mini huddles, deep-dive working sessions, or iterative check-ins. I also engage developers early to ensure a seamless handoff.

discover

DESIGNING WITH EMPATHY

affinity diagramming

card sorting

contextual inquiry

ethnography

interviews

define

FRAMING THE CHALLENGE

persona & scenario development

problem framing

journey mapping

user flows

sketching

ideate

EXPLORING POSSIBILITIES

storyboarding

wireframes

elito method

prototype

BRINGING IDEAS TO LIFE

paper prototypes

interactive prototypes

test

VALIDATE AND REFINE

design critiques

focus groups

usability testing

user acceptance testing

implement

DELIVER AND SUPPORT

developer handoff

quality checks

launch support

feedback loop integration

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contact.

let's design

the future

I’d love to hear from you! Reach out, and let’s bring your ideas to life.

© 2025 by RobynRochelle. Site created with Wix.

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